Refund policy
Return & Refund Policy — TEE Haus
At TEE Haus, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.
Returns
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Return requests must be made within 7 days of receiving your order.
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Products must be unused, unworn, unwashed, and in their original condition and packaging.
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If you simply change your mind, choose the wrong size, or want to return the product for personal reasons, the customer is responsible for the return delivery charge.
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Products that have been worn, washed, damaged by the customer, or altered may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos/videos of the product and packaging. After verification, TEE Haus will arrange an appropriate replacement or refund.
Refunds
Once your return or damage claim has been approved and the product has been verified, your eligible refund will be processed within 72 hours.
Refunds will be issued through the original payment method or another agreed payment method, depending on the order.
Important
Please inspect your order immediately after delivery and contact us if there is any issue. Return delivery charges for customer-requested returns are the customer's responsibility, while issues caused by damaged, defective, or incorrect products will be handled by TEE Haus.
TEE Haus — Quality you can trust, service you can count on.